GENERAL INFORMATION

What is Non-Emergency Medical Transportation (NEMT)?

Non-Emergency Medical Transportation (NEMT) provides transportation for individuals who are not in a life-threatening situation but require assistance to travel to and from medical appointments, therapies, and other healthcare-related services.What personal experience or observation inspired you (or the owner) to start this NEMT company? Please describe the specific moment you realized there was a critical need in the community that you felt compelled to fill.

What services does Waters Edge Transportation offer?

We offer a variety of transportation services to meet your needs, including:
Ambulatory Rides
Wheelchair Rides
Stretcher Rides
‍Rides for:
‍Hospital Discharge or Intake
Medical Appointments
Healthcare Specialist Appointments
Outpatient Procedures
Therapy (Occupational Therapy / Physical Therapy)
Adult Daycare
Dialysis
Senior Living Facilities
‍What is your service area?
‍Our wheelchair and stretcher accessible vans are available for both local transportation in the Waconia, MN area and long-distance transportation throughout the region**.**
‍Areas covered:
‍Waconia NEMTCarver County NEMT

How can I book a ride with Waters Edge Transportation?

You can easily schedule a ride online here**:**  "Request a Ride".
You can also request a ride by directly contacting us at:
‍Phone: (952) 442-7022Email: trips@watersdegemn.com

ELIGIBILITY AND COVERAGE

Who is eligible for Waters Edge Transportation NEMT services?**

**Waters Edge Transportation NEMT services are available to individuals who require assistance with transportation to and from medical appointments, therapies, and other healthcare-related services, and are not in a life-threatening emergency. This includes individuals using wheelchairs, stretchers, or those who need ambulatory assistance.

Does insurance cover Waters Edge Transportation NEMT services?**

**Coverage for Waters Edge Transportation NEMT services can vary depending on your insurance provider and plan. We recommend contacting your insurance company directly to inquire about your specific benefits and coverage for non-emergency medical transportation.

Do you accept Medicaid or Medicare Advantage plans?**

**Please contact us directly at 585-346-6021 or info@watersedgetransportation.com to discuss your specific Medicaid or Medicare Advantage plan and eligibility for coverage.

BOOKING AND SCHEDULING

How far in advance should I schedule a ride?**

**While we strive to accommodate all requests, we recommend scheduling your ride at least 24-48 hours in advance to ensure availability, especially for specific times or long-distance transportation.

Can I schedule recurring rides for regular appointments?**

**Yes, we can arrange recurring rides for regular appointments such as dialysis or therapy. Please contact us to set up a recurring schedule that meets your needs.

What information do I need to provide when booking a ride?**

**When booking a ride, please be prepared to provide:
Your name and contact information
The patient's name (if different from the booker)
Pickup and destination addresses
Date and time of the appointment
Type of service needed (ambulatory, wheelchair, stretcher, Traversa chair)
Any special instructions or assistance required

DURING THE RIDE

Can I bring a companion or caregiver with me?**

**Yes, you are welcome to bring a companion or caregiver with you on your NEMT ride. Please inform us when booking if you will have additional passengers.

Are service animals allowed in your vehicles?**

**Yes, trained service animals are welcome in our vehicles. Please let us know when booking if you will be traveling with a service animal.

What should I bring with me on my NEMT ride?**

**We recommend bringing any necessary medical documents, identification, and personal items you may need for your appointment. If you have specific medical equipment, please inform us in advance.

What types of assistance do drivers provide?**

**Our drivers are trained to provide professional and compassionate assistance, including help with boarding and exiting the vehicle, securing wheelchairs or stretchers, and ensuring a safe and comfortable ride. They are not authorized to provide medical care.

COST AND PAYMENT

How much do Waters Edge Transportation NEMT services cost?**

**The cost of Waters Edge Transportation NEMT services varies based on factors such as distance, type of service, and any additional assistance required. Please contact us for a personalized quote.

What payment methods do you accept?**

**We accept various payment methods, including major credit cards and direct billing for approved insurance plans. Please inquire about specific payment options when booking.

Do you offer mileage reimbursement?**

**Waters Edge Transportation does not offer mileage reimbursement. Our services are provided as a direct transportation solution.

CANCELLATIONS AND CHARGES

What is your cancellation policy?**

**We understand that plans can change. Please notify us as soon as possible if you need to cancel or reschedule a ride. Our cancellation policy requires at least [X hours/days] notice to avoid a cancellation fee.

What if my medical appointment is rescheduled?**

**If your medical appointment is rescheduled, please contact us immediately at (952) 442-7022 to adjust your transportation schedule. We will do our best to accommodate the new time.

DRIVER AND VEHICLE INFORMATION

What types of vehicles do you have?

We have a fleet of vehicles that includes wheelchair-accessible vans to ensure a comfortable and safe ride for all our clients.

Are your drivers trained and background-checked?**

**Yes, all Waters Edge Transportation drivers undergo extensive training, including NEMT-specific protocols, first aid, and defensive driving. They also complete thorough background checks to ensure your safety and peace of mind.

Are your vehicles regularly inspected and maintained?**

**Our fleet of vehicles is regularly inspected and meticulously maintained to meet the highest safety standards. We ensure all vehicles are clean, comfortable, and equipped for non-emergency medical transportation.

COMPLAINTS AND FEEDBACK

What should I do if my ride is late?**

**If your ride is running late, please contact us immediately at 585-346-6021. We will provide you with an update and work to resolve the situation promptly.

How can I provide feedback about my ride experience?**

**We value your feedback! You can provide feedback about your ride experience by contacting us directly via phone or email at info@watersedgetransportation.com. Your input helps us improve our services.

Who do I contact if I have a complaint?**

**If you have a complaint, please contact our customer service team at 585-346-6021 or info@watersedgetransportation.com. We are committed to addressing your concerns and finding a satisfactory resolution.

ADDITIONAL SERVICES/ CONDITIONS

Can Waters Edge Transportation take me to non-medical appointments (e.g., pharmacy, grocery store)?**

**Our primary focus is on non-emergency medical transportation. For inquiries about transportation to non-medical appointments, please contact us directly to discuss your specific needs.

Are there any distance restrictions for your NEMT rides?**

**Waters Edge Transportation offers both local transportation within the Waconia, MN area and long-distance transportation throughout the region. Please contact us to discuss your specific distance requirements.

Do you provide translation services if needed?**

**While we do not directly provide translation services, please inform us of any language barriers when booking, and we will do our best to assist you or provide resources.